FAQ

20 Questions are our jam! If you can't find an answer to your question below, don't hesitate to let us know. Pop us an email at

hello@simplygranola.co.za.

 

1. Does your granola contain any gluten?

FUN FACT: oats are naturally gluten free, but often are either milled or used in processes amongst other gluten-containing products. This means that cross contamination often occurs and that traces of gluten therefore appears in oats / oats containing products. At Simply Granola we do not use any ingredients containing gluten, however we are subject to cross contamination during production. Therefore we state that all products could contain traces of gluten.

2. How can I pay for my items?

We offer a number of payment methods: Payfast, Credit and Debit Cards, Snapscan, Zapper or EFT.

3. Can I get a refund for my item?

Unfortunately as we largely sell consumables no refunds of consumable items are allowed. If you do buy a non-food item that arrives defective we will arrange a refund or replacement. If a food item arrives damaged we will conduct an investigation to determine where in the supply chain the item was damaged and handle the refund/replacement accordingly. Simply Granola unfortunately cannot accept any responsibility for gross negligence by couriers in the delivery of your item.

4. What is the shelf-life of your granola?

We recommend that you consume your granola within 6 months of opening. Store in a cool dry spot and make sure you either store in an airtight container or reseal the bag carefully. If you forgot to do the latter - never fear - we can always help with directions on how to 'refresh' your granola. Simply send us a message! 

5. How much will I pay for my shipping?

All your shipping related questions are covered from from tip to toe over here

6. Which shop near me stocks your granola?

We focus most of our efforts and attention on our online store and currently we have a very small retail footprint. Because we don't actively expand our retail footprint we don't keep an existing list of stockists as they change quite often. Please pop us a DM / whatsapp or email to check whether we do have a physical retail shelf in your area.